Connect the device to the charger. Then hold the ON button for 2 minutes without interruption. Did the screen or notifications light turn on? Yes: Wait for the device to recharge. It will take at least 30 minutes to reach the minimum charge before turning it on. This could be due to some application crashes while the device was low on charge. Rest assured that this can happen, but with minimal frequency. No: Go to the next step.
Still connected to the charger, hold power and volume buttons down for 3 seconds and then release. Did an English menu appear? Yes: use the volume button down to the option “normal power up” and press the volume button up to confirm. The device should turn on. This may have occurred due to an application crash when the device was low on load. Rest assured that this can happen, but with minimal frequency. No: Unfortunately, you won’t be able to solve it yourself.
My Device Does Not Charge
Are you using the original device charger? Or by USB? Original charger: Go to step 2. Did the screen or notification light turn on? USB: USB charging power varies depending on the equipment the cable is connected to. If the power is too low, it may be insufficient to start a charge if the battery is wholly zeroed. Try the original wall charger, and it should solve it. This may be due to an application crash when the device was low on charge. Rest assured that this can happen, but with minimal frequency.
Connect the device to the charger. Then hold the ON button for 2 minutes without interruption. Did the screen or notifications light turn on? Yes:
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Wait for the device to recharge. It will take at least 30 minutes to reach the minimum charge before turning it on. This could be due to some application crashes while the device was low on charge. Rest assured that this can happen, but with minimal frequency. No: Go to the next step.
Still connected to the charger, hold power and volume buttons down for 3 seconds and then release. Did an English menu appear? Yes: use the volume button down to the option “normal power up” and press the volume button up to confirm. The device should turn on. This may have occurred due to an application crash when the device was low on charge. Rest assured that this can happen, but with minimal frequency. No: Unfortunately, you won’t be able to solve it yourself. Look for technical assistance like Movical for instance to help you will the repair.
